0207 382 7800

Privacy & Use of Cookies

Privacy Policy

Our Privacy Notice

 

Introduction

At Aggregated Micro Power Holdings plc we are committed to protecting your information. We recently updated our Privacy Policy to clarify how we protect your personal information in keeping with the new General Data Protection Regulation (“GDPR”). Our policy provides details on the information we collect; how we use this information, why we store and retain it and; how you can request that your information is updated, corrected or deleted.

1        About this Privacy Policy

This Privacy Policy applies when you visit our website https://www.ampplc.co.uk and any mobile site or applications that link to this Privacy Policy (collectively, the “Sites”).  It also applies where we are in contact with you in other ways whether in your capacity as an individual or as director, shareholder, partner, employee or other representative of a company or other organisation.

 

2        About Aggregated Micro Power Holdings plc

We are Aggregated Micro Power Holdings plc, a publicly listed company on the Alternative Investment Market, registered in England and Wales under number: 08372177 with its registered office at 1 Dover Street, London, W1S 4LD (“AMP”, “we”, “our” and “us”).

Subsidiaries include:

2.1         Forest Fuels Limited, registered in England and Wales under number: 05735950 with its registered office at 1 Dover Street, London, W1S 4LD;

2.2.        AMP Energy Services Limited, registered in England and Wales under number: 07342849 with its registered office at 1 Dover Street, London, W1S 4LD;

2.3         Billington Bioenergy Limited, registered in England and Wales under number: 09164604 with its registered office at 1 Dover Street, London, W1S 4LD; and

2.3         Highland Wood Energy Limited Hwenergy Torlundy, registered in Scotland under number: SC260419 with its registered office at Lochaber Rural Complex, Fort William, Inverness-Shire.

 

3        Contacting us

If you have any questions about our privacy policy or your information, or to exercise any of your rights as described in this privacy policy on under data protection laws, you can contact us:

By post:

Data Protection Officer

Aggregated Micro Power Holdings plc

1 Dover Street

London

W1S 4LD

 

By telephone:

020 8610 9968

By email:

Izzy.deterding@ampplc.co.uk

 

4        Data Protection Principles

AMP adheres to the following six principles when processing your data:

  1. Lawfulness, fairness and transparency: data must be processed lawfully, fairly and in a transparent manner.
  2. Purpose limitation: data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  3. Data minimisation: data must be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  4. Accuracy: data must be accurate and, where necessary, kept up-to-date.
  5. Storage limitation: data must be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
  6. Integrity and confidentiality: data must be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised our unlawful processing and against accidental loss, destruction or damage by using appropriate technical or organisational measures.

 

5        Data we collect

5.1         Information you provide to us

You may provide us with personal data when you are introduced to us, when we meet you in person, or when we are in contact by phone, email, via the Sites and when you register on the Sites or otherwise.

The categories of personal data you provide includes:

  • first and last name;
  • job title and company name;
  • email address;
  • phone number;
  • postal address;
  • demographic information; and

5.2         Information we collect from third parties

We collect most of this information from you directly.  We also work in conjunction with third parties (including, for example, business partners, search information providers , subsidiaries) and may receive information about you from them.

We also collect information about you:

  • from publicly accessible sources e.g. Companies House and HMRC;
  • from third party sources of information e.g. client due diligence providers and credit reference agencies;
  • which you have made public on websites associated with you or your company or on social media platforms such as LinkedIn; and
  • from a third party e.g. a person who has introduced you to us or other professionals (such as solicitors) you may engage.

5.3         Information we collect online – cookies

If you interact with us online, we use cookies and other technological tools to collect information about your device and your use of our Sites, such as your device’s IP address, your user ID and session identifiers, what pages your device visited, and the time that your device visited our Site.

For more information on cookies, please see our Cookie Policy here.

5.4         Sensitive personal data

We do not generally seek to collect sensitive personal data on the Sites.  Sensitive personal data is defined by data protection laws to include personal data revealing a person’s racial or ethnic origin, religious or philosophical beliefs, or data concerning health.  If we do collect sensitive personal data, we will ask for your explicit consent to our proposed use of that information at the time of collection.

 

6        How we use your information

The purpose for which we use and process your information (excluding sensitive personal data) and the legal basis on which we carry out each type of processing is explained below:

6.1             To enter into and perform contracts with you

It is necessary for us to process your data in this way in order to enter into a contract with you and to fulfil our contractual obligations to you.

6.2             To provide you with information and services that you request from us

It is in our legitimate interests to respond to your queries and provide any information requested in order to generate and develop business.  To ensure we offer a good and responsive service, we consider this use to be proportionate and will not be prejudicial or detrimental to you.

6.3             To enable you to register on our Sites and access restricted areas, and sign up to e-newsletters

 

It is in our legitimate interests to provide our services to you and to register you at your request.

 

6.4             To send you e-newsletters and marketing communications concerning AMP, market developments or notifications we believe may be of interest to you.

It is in our legitimate interest to market our services.  We consider this use to be proportionate and we will not be prejudicial or detrimental to you.

You can always opt out of receiving direct marketing-related email communications by sending us an email or by following the unsubscribe link.

6.5             To invite you to events or other functions we believe may be of interest to you.

 

It is in our legitimate interest to market our services.  We consider this use to be proportionate and we will not be prejudicial or detrimental to you.

You can always opt out of receiving direct marketing-related email communications by sending us an email or by following the unsubscribe link.

6.6             To populate our database which we use for marketing purposes

 

It is in our legitimate interest to market our services.  We endeavour to ensure that the contacts in our database are relevant and up-to-date.  We consider this use to be proportionate and we will not be prejudicial or detrimental to you.

 

6.7             To enforce the terms and conditions and any contracts entered into with you

It is in our legitimate interest to enforce our terms and conditions of service.  We consider this to be necessary for our legitimate interests and proportionate.

6.8             To send you information regarding the changes to our policies, other terms and conditions and other administrative information.

 

It is in our legitimate interests to ensure that any changes to our policies and other terms are communicated to you. We consider this use to be proportionate and we will not be prejudicial or detrimental to you.

 

Where we rely on legitimate interests as a lawful basis, we will carry out a balancing test to ensure that your interests and freedoms do not override our legitimate interests.

AMP will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If we need to use your personal data for an unrelated purpose, we will notify you in a timely manner and we will explain the legal basis which allows us to do so.

 

7        Email Marketing

For email marketing to an individual subscriber with whom we have not previously engaged as a client, we need your consent to send you unsolicited email marketing.

Where you provide consent, you may withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal.

You have the right to opt out of receiving email marketing communications from us at any time by:

  • Contacting our Data Protection Officer using the contact details provided above; or
  • Using the ‘unsubscribe’ link in emails; or
  • Unsubscribing within the customer portal; or
  • Sending us an email to: izzy.deterding@ampplc.co.uk.

 

8        Sharing your personal information with other organisations

We respect your privacy and will not share your personal data with third parties except as provided in this Privacy Policy.

We may share information for the purposes above with the following third parties in order to fulfil our contracting obligations:

With AMP directors, staff and consultants based in the UK and with other professional advisors;

Business partners (for example, contract hauliers) who are a part of delivering your products and providing services, or operating our business (for example, insurers);

Governmental and regulatory bodies such as HMRC, and the Information Commissioner’s Office;

Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions; and

Credit Reference and Fraud Prevention Agencies (see below).

Market research organisations and marketing companies who help us to develop and improve our products and services.

 

9        Is your personal information transferred outside the UK?

We are based in the UK and have no interests outside the European Economic Area. Data may be transferred outside of the UK or EU by one of the client relationship management platforms that we use, Hubspot.  Hubspot conform to the UK-US privacy shield and therefore are GDPR compliant.

Should this change in the future, we’ll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.

 

11      Do you have to provide your personal information to us?

We may be unable to provide services or deliver products to you if certain information is not provided to us. We will let you know if some information we request is optional.

 

12      Monitoring processes that may involve your personal information

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described in the sections above.

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings, website responses, and other communications.

 

13      Automated decision making

We currently do not use technology that makes automated decisions. However, with technological advancements there may come processes that determine whether to offer you a product or service, price, credit terms and conditions, or payment methods available using automated decision making. If we do this we will advise you where it is involved, with relevant contracts, legal authorisation, or seek your explicit consent if that is required.

 

14      How long do we keep personal information?

In principle we will keep your personal information:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
  • For as long as we provide goods or services to you and then for as long as someone could bring a claim against us;
  • Retention periods to comply with legal and regulatory requirements or guidance.

 

15      Your rights under data protection laws

All individuals have the following rights under the General Data protection Regulations. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.

  • The right of data portability
  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

We endeavour at all times to respect and to comply with these rights except where there are legal bases or compliance requirements to retain information contrary to those rights. In such cases we will advise you of the circumstances which prevent us meeting your request and the specific reasons.

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

 

15      Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for reasons based on our legitimate interests.

To exercise your right to object, please contact our team by email (as we will require a written objection to start the process) using izzy.deterding@ampplc.co.uk and use the reference “Privacy Objection”.

 

15      What are your marketing preferences and what do they mean?

We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences.

Your marketing preferences can be viewed and changed using the Customer Portal (as mentioned above). Alternatively, you can stop our marketing at any time by following the unsubscribe instructions in the communication.

 

CHANGES TO OUR PRIVACY POLICY

From time to time, we may change this Privacy Policy. The current version of this Policy will always be available from us in hard copy or on the Sites. We will post a prominent notice on the Sites to notify you of any significant changes to this Policy or update you by other appropriate means.

Updated and effective as of 25 May, 2018.